Busy Easter! (According to the number of chocolate wrappers around @Sytec)
At Sytec we align our services by skill; providing contact with specialists who are trained, competent and have specific experience. Using broad technical skills and coupled with a professional approach of taking responsibility; staff 'own the problem' and remain the point of contact whilst tasks are progressed.
Our support service is often sub-contracted by other IT companies across the UK, Europe and North America to deliver on their behalf, on-site support and remote support.
The consistent personal approach from Sytec maintains the strongest relationship with my organisation, enabling us to stay ahead of our competition.