Busy Easter! (According to the number of chocolate wrappers around @Sytec)
Our Network Operations Centre enables pro-active support to be maintained, all incidents are tracked against KPIs with automatic escalation based on time and severity. We will install secure agents across your network which allows the network and devices to be monitored.
Whilst the NOC service is typically provided as part of a pro-active support agreement, we can also monitor systems over a period to identify problems or reduce risk if new equipment is being fitted.
Talk about simple. I arrived at the office to be greeted by an engineer from Sytec, the network had failed overnight, he got us working with a loan switch.