mynoc

mynoc
Our Network Operations Centre enables pro-active support to be maintained, all incidents are tracked against KPIs with automatic escalation based on time and severity. We will install secure agents across your network which allows the network and devices to be monitored.
Whilst the NOC service is typically provided as part of a pro-active support agreement, we can also monitor systems over a period to identify problems or reduce risk if new equipment is being fitted.
  • Sytec uses various network agents to monitor devices,
  • Monitoring frequency is between 60 seconds and 24 hours,
  • Historic reporting is available.
Talk about simple. I arrived at the office to be greeted by an engineer from Sytec, the network had failed overnight, he got us working with a loan switch.

Contact Information

Sytec
26 Parkers Close
Downton Business Centre
Salisbury, Wiltshire
SP5 3RB, UK

Phone:
Fax:

Email:
03333 442222
03333 447777

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Company No. 04037949
Registered in England & Wales
VAT No. GB 712128278

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How is the IT currently supported?

Typical Support Budget

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This our suggested budget for a pool of support, charged at £65 per hour. The pool provides same day, UK wide onsite and remote support.

  • This pool of time remains available and does not expire.
  • Time is used from the pool in units of 15 minutes.
  • Travel time within one hour of our office is not charged for.
  • The support time pool can be topped up at any time.
  • Typically, problems are investigated using remote access, if available.
  • Our first time fix rate is 84%.

The figure represents the number of hours we suggest you purchase towards a pool of time, charged at £65 per hour.

  • This pool of time remains available and does not expire.
  • Time is used from the pool in units of 15 minutes.
  • Travel time within one hour of our office is not charged for.
  • Typically, problems are investigated using remote access, if available.
  • Our first time fix rate is 84%.

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