Feedback

 

Feedback: Complaints, Comments & Compliments.
If you wish to offer feedback or make a complaint on any element of our organisation or service, we would like to hear from you.  Feedback shall be treated in confidence unless you say otherwise.  Feedback also includes abuse complaints for any of the services we operate on behalf of our customers. Feedback encourages us to improve and helps to identify good practice; there are 2 processes, informal and formal.
Informal feedback is 'conversational' and may be handled by the member of the team you are working with, they will have the ability to escalate this and share internally.  Formal complaints follow a standard procedure and are handled by a manager, who shall respond within 4 working hours and deal with them sensitively and thoroughly. If for any reason you are not happy with the response given, please contact a Director, who shall respond the following working day and deal with your complaint. 
We shall listen to your complaint and investigate.  Where we have made a mistake, we shall admit it, apologise and take action to stop it from re-occuring.  Similarly, If we conclude that we have not made a mistake, we shall explain our reasons.  If you are still not happy, we will tell you how you can take the complaint further.
In person by appointment, by letter, email or phone; This email address is being protected from spambots. You need JavaScript enabled to view it. and 03333 442222.
To report an Internet Safety or Abuse issue, This email address is being protected from spambots. You need JavaScript enabled to view it.
 
The Directors, SYTEC, 26 Parkers Close, Salisbury, SP5 3RB, UK

 

Contact Information

Sytec
26 Parkers Close
Downton Business Centre
Salisbury, Wiltshire
SP5 3RB, UK

Phone:
Fax:

Email:
03333 442222
03333 447777

This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Company No. 04037949
Registered in England & Wales
VAT No. GB 712128278

Four Clicks to a Quote

How many people use the network?

 

 

Across how many sites?

 

 

What are your timescales?

 

 

How is the IT currently supported?

 

 

Typical Support Budget

£0  Explain this figure

                    Click here to arrange contact to discuss this quote

This our suggested budget for a pool of support, charged at £80 per hour. The pool provides same day, UK wide onsite and remote support.

  • This pool of time remains available and does not expire.
  • Time is used from the pool in units of 15 minutes.
  • Travel time within one hour of our office is not charged for.
  • The support time pool can be topped up at any time.
  • Typically, problems are investigated using remote access, if available.
  • Our first time fix rate is 84%.

The figure represents the number of hours we suggest you purchase towards a pool of time, charged at £80 per hour.

  • This pool of time remains available and does not expire.
  • Time is used from the pool in units of 15 minutes.
  • Travel time within one hour of our office is not charged for.
  • Typically, problems are investigated using remote access, if available.
  • Our first time fix rate is 84%.

 

Contact Details



                   

Previous Next

Social Networks