IT Support Services

IT Support Services
We focus on a simple principle; a single responsibility, running the IT within a fixed budget.
We charge a fixed rate of £65 per hour and with a fixed number of hours each month. From this support time, Sytec will deliver proactive & reactive service and support, working outside of office hours as required.  Unused time rolls forward and can be used towards any IT work, including new projects.
We offer a simple and logical relationship with a nominated account manager, to ensure your systems are well understood, your critical IT central to the business is prioritised and the less important issues (such as removing old user accounts) are completed behind the scenes.
Just like an employee, we share our direct contact details so you can call us at any time.
If you like the idea of Sytec being responsible for your IT please contact us.

Contact Information

Sytec
26 Parkers Close
Downton Business Centre
Salisbury, Wiltshire
SP5 3RB, UK

Phone:
Fax:

Email:
03333 442222
03333 447777

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Company No. 04037949
Registered in England & Wales
VAT No. GB 712128278

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How is the IT currently supported?

 

 

Typical Support Budget

£0  Explain this figure

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This our suggested budget for a pool of support, charged at £80 per hour. The pool provides same day, UK wide onsite and remote support.

  • This pool of time remains available and does not expire.
  • Time is used from the pool in units of 15 minutes.
  • Travel time within one hour of our office is not charged for.
  • The support time pool can be topped up at any time.
  • Typically, problems are investigated using remote access, if available.
  • Our first time fix rate is 84%.

The figure represents the number of hours we suggest you purchase towards a pool of time, charged at £80 per hour.

  • This pool of time remains available and does not expire.
  • Time is used from the pool in units of 15 minutes.
  • Travel time within one hour of our office is not charged for.
  • Typically, problems are investigated using remote access, if available.
  • Our first time fix rate is 84%.

 

Contact Details



                   

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